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PAIA Manual

Prepared in accordance with Section 51 of the Promotion of Access to Information Act, 2 of 2000 (PAIA), and the Protection of Personal Information Act, 4 of 2013 (POPIA)

Effective Date: 6 May 2025 | Version: 1.0

1. Introduction to Kliksend (Pty) Ltd

Kliksend (Pty) Ltd ("Kliksend") is a private company that provides digital file transfer and upload services through its online platform and associated tools.

In providing these services, Kliksend collects, processes, and stores personal information of its users, in compliance with applicable South African data protection laws.

2. Contact Details

Head of Business: Kliksend (Pty) Ltd
Physical Address:
127 Kenneth Road, Greenhills, Randfontein, Gauteng, 1759
Telephone Number: 066 513 1357
Email Address: info@kliksend.co.za

Information Officer: Isaac Petrus Strauss (isaac@kliksend.co.za)
Deputy Information Officer: Alexandre Burger (alex@kliksend.co.za)

3. The Acts

3.1 This manual is prepared in accordance with:

  • The Promotion of Access to Information Act 2 of 2000 (PAIA)
  • The Protection of Personal Information Act 4 of 2013 (POPIA)

3.2 Both Acts give effect to the constitutional right of access to information, while ensuring the protection of personal information.

4. Guide on How to Use PAIA (Section 10 Guide)

A guide is available from the South African Human Rights Commission (SAHRC) to assist individuals in exercising their rights under PAIA. This guide can be obtained from:

Website: http://www.sahrc.org.za

Contact details:
South African Human Rights Commission, PAIA Unit, The Research and Documentation Department
Tel: +27 11 877 3600
Email: PAIA@sahrc.org.za

5. Categories of Records Held by Kliksend (Pty) Ltd

5.1 Records available without a formal request:

  • Company profile
  • Marketing material
  • Publicly available content on our website

5.2 Records available on request in terms of PAIA:

  • Personnel records
  • Customer records
  • Supplier/vendor information
  • Contracts and agreements
  • Financial records
  • Tax and statutory returns
  • Internal policies and procedures
  • Information Technology systems and data

6. The Purpose of Processing Personal Information

Kliksend collects personal information in the course of operating its services. The purposes include:

  • Provision of file transfer and upload services
  • Communication with clients and users
  • Account creation and authentication
  • Legal and regulatory compliance
  • Service improvement and analytics
  • Marketing and customer engagement (subject to consent)

7. Categories of Data Subjects and Personal Information Collected

7.1 Categories of Data Subjects:

  • Clients and users of Kliksend services
  • Employees and job applicants
  • Service providers and contractors

7.2 Types of Personal Information Collected:

  • Name and surname
  • Contact details (email, telephone)
  • Identification or company registration numbers
  • IP address and usage data
  • Files and content uploaded by users
  • Payment information (if applicable)

8. Recipients of Personal Information

Personal information may be shared with:

  • Internal departments of Kliksend
  • Third-party service providers and data processors
  • Regulatory and government authorities, where required by law
  • Legal representatives and advisors

9. Security Measures to Protect Personal Information

Kliksend implements technical and organizational measures to ensure the confidentiality, integrity, and availability of personal information, including:

  • Encryption of data in transit and at rest
  • Secure access controls and authentication
  • Regular audits and system monitoring
  • Data minimization and retention policies

10. Information Request Procedure (PAIA Requests)

Requests for access to records must be made using the prescribed PAIA Form C and submitted to the Information Officer. The requester must provide:

  • The right of access being exercised
  • Identification of requester and records requested
  • Proof of identity
  • Preferred form of access

A request fee may apply in accordance with PAIA regulations.

11. Availability of the Manual

This PAIA Manual is available upon request to the Information Officer.

12. Updates to the Manual

Kliksend may update this manual to reflect legal changes or operational updates. The latest version will be made available on our website and at our registered office.

13. Approval

Approved by: Information Officer
Name: Isaac Petrus Strauss
Date of Approval: 6 May 2025