Privacy Policy

1. Introduction

Kliksend (Pty) Ltd (“Kliksend”) respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 4 of 2013 ("POPIA"). This Privacy Policy explains how we collect, use, disclose, and store your personal information and your rights regarding that information.

2. What Personal Information We Collect

We collect personal information when you interact with our services, including when you use our website or platforms to upload or transfer files.

2.1 Categories of information we may collect:

• Identity Information: Name, surname, ID number, company registration details (if applicable)
• Contact Information: Email address, telephone number, physical or postal address
• Payment Information: Bank account details (when payments are processed)
• Technical Data: IP address, browser type, operating system, location data
• Usage Data: Service usage details, files transferred (metadata), timestamps
• Correspondence: Any communications with Kliksend, including emails, support requests, or web forms

2.2 Third-party data: We may also receive your personal information through third parties, such as clients who use Kliksend to send files or communications containing your details.

3. Purpose of Collection and Use

We collect personal information to:

• Provide secure file transfer services
• Communicate with users regarding transactions or queries
• Comply with legal obligations
• Manage user accounts and process billing
• Detect and prevent security threats or fraudulent activity
• Improve our website, services, and user experience
• Conduct analytics and statistical analysis (non-identifiable data)

Where legally required, we will obtain your consent before processing your personal information.

4. Legal Basis for Processing

• You have given explicit consent
• The processing is necessary to carry out a contract
• It is required by law
• It is in Kliksend’s or a third party’s legitimate interest, balanced against your privacy rights

5. Marketing and Communications

We may send you information about our services, updates, and promotional offers. You can opt out at any time by contacting us at 📧 info@kliksend.co.za.

6. Sharing of Personal Information

Kliksend does not sell your personal information. We may disclose your information only to:

• Authorised third-party service providers (e.g., cloud hosting, IT support, analytics)
• Payment processors (PCI-DSS compliant)
• Government or regulatory authorities when legally required
• Professional advisors (lawyers, auditors)
• Group companies or affiliates
• Prospective buyers (in the event of a merger, acquisition, or restructuring)

All third parties are bound by confidentiality and data protection obligations.

7. Data Retention and Automatic Deletion

Kliksend retains personal information and uploaded files for 7 calendar days from upload. After this, all data is automatically and irreversibly deleted, ensuring compliance with POPIA. We do not retain copies unless legally required or if you instruct us to retain data beyond this period (e.g., via a premium feature).

8. Cross-Border Transfers and Data Hosting

Your data is hosted securely in the European Union (EU). Kliksend ensures compliance with Section 72 of POPIA, guaranteeing adequate data protection and contractual safeguards with our EU-based provider.

9. Data Security

We implement technical and organisational measures such as encryption, secure protocols, regular penetration testing, and access controls to protect your data. However, no system is completely foolproof.

10. Cookies and Tracking

Kliksend uses cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can disable cookies via your browser settings. More info: www.allaboutcookies.org.

11. Your Rights Under POPIA

You have the right to:

• Access your personal information
• Request correction or deletion
• Object to processing or direct marketing
• Withdraw consent (where applicable)
• Lodge a complaint with the Information Regulator:

Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
📧 Email: inforeg@justice.gov.za
🌐 Website: https://www.justice.gov.za/inforeg/

12. Children

Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors. Contact us immediately if you believe a child’s data has been processed.

13. Changes to This Policy

Kliksend may amend this Privacy Policy from time to time. Updates will be published on our website. Continued use of our services indicates acceptance of any changes.

14. Contact Us

For privacy-related queries, requests, or complaints, contact:

The Information Officer:
Kliksend (Pty) Ltd
📧 Email: isaac@kliksend.co.za
📞 Tel: 066 513 1357
📍 Address: 127 Kenneth Road, Greenhills, Randfontein, Gauteng, 1759